Member Portal Use Help
Membership
How to use the Member Portal
Reminder: To access the Member Portal
Before you can use the Member Portal existing members must first REGISTER and then log in
- You can register and log in with your email or member number
- Two members who share an email must use their member number to register and log in - NOT their email
- Members were given a new member number in November 2023. It is not a number you may have had before that date.
- This member number will be on any receipt emailed to you since 2024 or email us and we will send it to you
USING the Member Portal:
When you log into the Member Portal the Portal Home screen will display. It will show you your Membership number, status and any outstanding amounts owing.
A variety of links will be available depending on which link you have clicked on. Experiment with the links that appear. Below are some common links - use these as follows:
- HOME - this will appear in the top left of the screen if you have clicked on any other link. Use this to return to the main menu / home screen from any page.
- Log out - use to securely close the portal and log out when finished
- HELP - in top right hand corner - click to see the email address at which to request help if needed
- Change your password - use to change or update your password. Note a passphrase is preferred. You must obtain a 50% strength rating to be able to save any changes
- Change my Contact Details - use to update your personal details eg address / email etc - click on
- Classes - use to enrol in classes
- My Classes - use to view the list of Classes you are enrolled
- You can also email your tutor, advise them that you will be absent from a class or access any class resources within this section
- Pay Owing - use to pay any outstanding amounts. This will only be displayed if you owe money
- If you enrol in classes first, you can pay for these and any membership owing at the one time using on Pay Owing
- Renew Membership - use to pay your Membership Renewal
- Read any messages that appear warning you to check if you have already paid for the current year to make sure you do not pay again which will mean you are paying for the next year
- Statement - use to view your member statement showing all payments previously made
- Documents - use to view KMVU3A documents eg Constitution, safety information, Incident form
- Print Name Tag - use to print your KMVU3A name tag. Cut out, fold and place in your plastic holder
- Tutor Portal. ONLY Tutors will also have the Tutor Portal link. Tutors can use this area to manage various aspects of their classes. Read more on the Tutor Portal here.
- Manage Events: Only available for members who are a contact for a special event. Various ways to manage the event are available.
TROUBLESHOOT issues
Below are some common reasons people have trouble logging into the Member Portal.
Email not found:
- Check that the email address you are entering is the one registered with KMVU3A in your membership record
- If you still cannot register, contact us
- If you share an email with another member you:
- MUST use your member number to log in - NOT your email
- Your member number will be on any emailed receipts from us
- OR email us and we will send it to you
- NOTE: You were allocated a NEW member number in Nov 2023 in this new system
- It is not any member number you may have had before Nov 2023
- Click on Reset Pin / Password
- Enter your email or member number if you share an email with another member and follow the instructions
- Note: a pass phrase is preferred. You must achieve 50% password strength to be able to save the change
Updated: 12-01-2025